Terms of service

Disclosure, Policies & FAQs
At Sonshine Creations, all tumblers are handmade with care. Because each item is handcrafted, slight imperfections may occur. These can include small bumps, tiny air bubbles, or occasional specks of glitter on non-glitter designs.
I work in a glitter-filled environment, so while I do my best to keep glitter away from solid-color and wood-grain tumblers, an occasional stray sparkle may happen.
All tumblers are finished with a protective coating intended to help preserve the design, glitter, paint, and decals with proper care and use.
Once payment is received, I may begin ordering supplies and creating or preparing your custom design.
Hydrodipping
If you do not attend the first scheduled hydrodipping day for your cup, your cup will be moved to the next available hydrodipping day. Please understand that this may delay your turnaround time.
If you do not attend the rescheduled hydrodipping day, I reserve the right to hydrodip your cup without you so your order can continue moving through production.
White Tumblers
White tumblers may naturally yellow over time. I use a protective coating formulated to help reduce yellowing; however, environmental conditions, sunlight, heat, and tumbler care may affect the appearance of the coating over time.
Extended exposure to direct sunlight or excessive heat may increase the chance of discoloration or yellowing.
Turnaround Time
Custom Tumblers:
Current turnaround time is approximately 2–3 weeks, unless a specific deadline has been discussed and approved prior to ordering.
Turnaround time begins after all necessary order information has been received.
Ready-to-Ship Tumblers:
Ready-to-ship items typically ship sooner. However, any personalization or additions requiring Cricut work may add approximately 7 business days to processing time.
UVDTF Live Claims:
UVDTF live claim orders typically ship within 2–3 business days.
Turnaround times do not include shipping transit time.
Returns & Cancellations
All sales are final. No returns or cancellations.
Because I often begin preparing designs, ordering materials, or working on orders shortly after purchase, orders cannot be canceled once they have been placed.
If you do not include the necessary customization details in the notes section at checkout, I will attempt to contact you once for additional information.
If I do not receive a response, your order will be placed on hold until you contact me with the information needed to complete it. This may delay your turnaround time.
Shipping
Tracking information will be provided once your order ships.
Fragile items are carefully packaged to help protect them during transit.
Once your package has been accepted and scanned by the shipping carrier, shipping delays are outside of my control.
If your package is lost or damaged during shipping, please contact me as soon as possible. You may also be required to provide photographs, packaging information, or other documentation needed to submit a shipping insurance claim.
If a replacement is approved after the shipping claim process is completed, I will work with you regarding the replacement of the damaged or lost item.
Tumbler Care Instructions
To keep your tumbler looking its best:
Hand wash only
Do not soak
Do not place in the dishwasher
Do not microwave
Avoid aggressive scrubbing
Avoid abrasive cleaners or detergents
Do not expose your tumbler to extreme heat or cold for extended periods of time
Do not leave your tumbler inside an excessively hot vehicle
Do not place your tumbler in the freezer
Avoid dropping or slamming your tumbler onto hard surfaces, as this may cause cracking or other damage
Frequently Asked Questions
How long will it take to receive my custom tumbler?
Custom tumbler turnaround time is approximately 2–3 weeks, unless otherwise stated or a specific deadline has been approved before ordering.
This does not include shipping transit time.
Will I receive updates on my tumbler?
Yes! For most custom designs, I will provide updates during the creation process.
If you ordered an exact duplicate of a tumbler I have previously made, updates may not always be necessary.
Once you have approved a design, changes may no longer be possible.
What happens if I drop and crack my tumbler?
If your tumbler is dropped or damaged, please send clear photographs of the damage.
I will let you know whether the tumbler can reasonably be repaired.
If the tumbler can be repaired, a $10 repair fee may apply. The customer is also responsible for shipping costs to send the tumbler to me and for return shipping after the repair is completed.
Repair availability depends on the type and severity of the damage.
That keeps the wording accurate without making a certification or safety promise you may not be able to substantiate.